1. How delivery works
Once payment is verified, we place your order with our supplier. When the supplier confirms delivery, the product details appear on your order page in your account. Nothing is shipped physically.
2. Delivery times
Many products are delivered within minutes, but timing depends on the product and on supplier confirmation. Where a product page shows an estimated delivery time, it is an estimate, not a guarantee.
3. Order statuses
- Pending payment: we are waiting for payment verification.
- Processing / awaiting supplier: your order has been placed with our supplier.
- Completed: delivery details are available on your order page.
- Manual review: our team is checking the order and will update you.
- Failed or cancelled: the order could not be fulfilled; see our Refund policy.
4. Delays and unavailability
If a supplier is unavailable or a product goes out of stock after you pay, we will keep you updated and either complete the order when possible or offer a refund under our Refund policy.
5. Accessing your delivery
Delivery details are visible only when you are signed in. Save them securely and change any passwords where the product instructions recommend it.
6. Need help?
If your order is taking longer than expected, track it from the Track order page or contact support from your account.