1. About us and these terms
Profilefetch ("we", "us", "our") operates an online store that resells digital products sourced from third-party suppliers. We sell to you directly; we are not a marketplace for independent sellers.
By using the website, creating an account or placing an order you confirm that you have read, understood and agree to these terms, our Privacy policy, Refund policy and Delivery policy. If you do not agree, do not use the store.
2. Eligibility
You must be at least 18 years old, or the age of legal majority where you live, and able to enter a binding contract. If you purchase on behalf of a business, you confirm you are authorised to bind that business.
3. Your account
You need an account to place orders and access delivery details. You agree to:
- Provide accurate, current information and keep it up to date.
- Keep your password confidential and not share your account.
- Tell us immediately if you suspect unauthorised access.
- Accept responsibility for activity under your account unless caused by our failure.
4. Products and descriptions
Each product page describes what is included, any details you must provide, and known restrictions. We aim for accurate descriptions, but product availability, specifications and supplier terms may change without notice.
Digital products are subject to the terms of their original platform or provider. We do not control those platforms and cannot guarantee how they will treat any product after delivery, including account longevity, feature availability or regional access.
Product names, logos and trademarks belong to their respective owners. We are not affiliated with, sponsored by or endorsed by them unless expressly stated.
5. Prices and payment
Prices are shown in the displayed currency and are calculated by our servers at checkout. The total shown on the order summary before you confirm is the amount payable. We may correct obvious pricing errors and will contact you before fulfilling an affected order.
An order is only treated as paid once payment has been verified by our systems through the payment provider. Screenshots, transaction references entered by you or other unverified evidence do not confirm payment.
Applicable taxes, provider fees or currency-conversion charges from your bank or mobile money operator are your responsibility unless stated otherwise.
6. Account balance and deposits
If we offer an account balance (also called a wallet or store credit), any money you add to it can only be used to buy products on Profilefetch. Deposited funds are not a bank account, do not earn interest and cannot be withdrawn, cashed out, transferred to another person or refunded to you outside the platform.
Before adding funds, please add only what you intend to spend in the store. By depositing, you confirm you understand that the balance stays on Profilefetch and is spent on purchases.
- Deposits are credited only after our systems verify the payment with the payment provider.
- Your balance is shown in the store's main currency, Ghana Cedi (GHS). Amounts shown in other currencies are estimates for convenience.
- If an order paid from your balance cannot be fulfilled or qualifies for a refund, the amount is returned to your Profilefetch balance, not to your bank, card or mobile money account.
- Balances cannot be exchanged for cash, gift cards or any other value outside the store, and cannot be sold or shared between accounts.
- If we close your account for fraud, payment abuse or a serious breach of these terms, we may hold or remove the balance as permitted by law.
- Where a law in your country gives you a mandatory right to withdraw unused funds, that right is not affected by these terms.
7. Customers outside Ghana
Profilefetch is based in Ghana and sells to customers in many countries. If you buy from outside Ghana, the following also applies:
- Our prices are set in Ghana Cedi (GHS). If you choose another currency such as Naira, US Dollar, Kenyan Shilling or South African Rand, the converted price is a guide based on rates we publish. You are charged the amount shown at checkout, and your bank or provider may apply its own exchange rate or fees.
- You are responsible for any import duties, digital services taxes, VAT or similar charges that your country applies to your purchase, unless we include them at checkout.
- You confirm that buying, owning and using the product is lawful where you live. Some products or platforms may be restricted in certain countries, and we may refuse orders we cannot lawfully fulfil.
- Some digital products work only in certain regions. Check the product page before buying; regional restrictions applied by a third-party platform are outside our control.
- We may decline payments or orders from countries or regions subject to international sanctions, or where fraud risk is high.
- Support is provided in English. Response times are based on Ghana time (GMT).
- Mandatory consumer protection rights in your country of residence still apply, and nothing in these terms removes them.
- If these terms are translated, the English version prevails where the versions differ.
8. Orders and acceptance
Placing an order is an offer to buy. A contract is formed when we confirm the order is paid and begin fulfilment. We may decline or cancel an order, with a full refund of any amount paid, if:
- The product becomes unavailable from our supplier.
- We suspect fraud, payment abuse or a breach of these terms.
- Required order details are missing, invalid or cannot be verified.
- A pricing or listing error has occurred.
9. Delivery
Delivery is digital and appears in your account on the order page once confirmed by our supplier. Timing depends on the specific product; see our Delivery policy for details. You must check delivered items promptly and report problems within the window stated in our Refund policy.
10. Acceptable use
You agree not to:
- Use any product for unlawful activity, fraud, spam, harassment, impersonation or to deceive others.
- Use products to create fake engagement or to evade bans or platform policies.
- Attempt to access other customers' data, interfere with the website or probe its security.
- Resell, scrape or automate purchases from the store without our written permission.
- Initiate unjustified chargebacks or payment reversals after receiving a product.
11. Refunds and cancellations
Because digital products can be delivered instantly and cannot be returned, refunds are handled under our Refund policy. Money added to an account balance is not refundable outside the platform and can only be used for purchases, as explained in the Account balance section. Nothing in these terms limits any rights you have under applicable consumer protection law.
12. Third-party platforms and products
Products we sell relate to platforms owned and run by other companies. Those companies set their own rules and may change features, verify identities, restrict, suspend or close accounts at any time. We have no control over those decisions and are not responsible for them.
You are solely responsible for reading and following the terms of any third-party platform you use. Your use of a product after delivery is at your own risk.
13. Your responsibilities after delivery
Once a product is delivered, you agree to:
- Store delivery details securely and change any passwords or recovery details as instructed.
- Follow any usage instructions given on the product page or with the delivery.
- Not share delivery details publicly or with people you do not trust.
- Accept that we cannot recover products lost through your own actions, sharing or poor security.
14. No guarantees of results
We do not promise any particular result from using a product, including followers, sales, reach, income, account lifetime or continued access. Any examples or descriptions are for information only and are not a guarantee.
15. Fraud prevention and verification
To protect customers and the store, we may check orders and payments for fraud. We may ask you to verify your identity or payment, delay an order while we review it, or cancel it. If we cancel an order for suspected fraud before delivery, any verified payment will be handled under our Refund policy, unless the law requires otherwise.
We may report suspected fraud, money laundering or other crimes to payment providers, banks and law enforcement, and share relevant information with them as permitted by law.
16. Payment disputes and chargebacks
If you have a problem with an order, contact support before disputing a payment with your bank or provider. If you open a dispute or chargeback after a product was delivered as described, we may suspend your account, cancel pending orders, freeze any account balance and provide order and delivery records to the payment provider to contest the dispute. We may also recover reasonable costs and fees caused by unjustified disputes, as permitted by law.
17. Website availability
We aim to keep the store available at all times but do not guarantee it will be uninterrupted, error-free or free of harmful code. We may pause, change or withdraw any part of the store for maintenance, security or business reasons without liability.
18. Reviews, messages and feedback
Anything you send us, such as support messages, reviews or suggestions, must be truthful, lawful and respectful. You allow us to use feedback to improve our service without payment to you. We may remove content that breaks these terms.
19. Privacy
We handle personal data as described in our Privacy policy. By using the store you confirm you have read it.
20. Electronic communications and records
You agree that we may contact you electronically, by email or through notifications in your account, and that agreements, notices and records provided electronically meet any legal requirement for them to be in writing. Our system records of orders, payments, deliveries and messages are accepted as evidence of those events unless shown to be wrong.
21. Intellectual property
The website design, text, graphics and software are owned by or licensed to us. You may not copy, modify or distribute them without permission, except for personal, non-commercial viewing.
22. Disclaimers and limitation of liability
Except as expressly stated, products and the website are provided "as is" and "as available". To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, loss of profits, data or business opportunities, or for actions taken by third-party platforms.
Our total liability for any claim relating to an order is limited to the amount you paid for that order. These limits do not apply where liability cannot be limited by law.
23. Indemnity
You agree to compensate us for reasonable losses and costs arising from your breach of these terms or misuse of any product.
24. Suspension and termination
We may suspend or close accounts that breach these terms or pose a security or fraud risk. You may close your account at any time by contacting support. Sections that by nature should survive termination will continue to apply.
25. Events beyond our control
We are not responsible for delays or failures caused by events outside our reasonable control, including supplier outages, platform changes, internet or power failures, cyber attacks, government action, strikes, natural disasters, war or epidemics. If such an event continues, we may cancel affected orders and handle payments under our Refund policy.
26. Legal compliance and sanctions
You must not use the store if you are subject to sanctions or located where our services are prohibited. You must comply with all anti-money laundering, export, tax and consumer laws that apply to you. We may refuse, hold or cancel any transaction we reasonably believe breaks the law.
27. Transfer of rights
You may not transfer your rights or obligations under these terms without our written consent. We may transfer ours to another business, for example if the store is sold or reorganised, as long as your rights are not reduced.
28. General legal terms
- Entire agreement: these terms, together with the policies they mention, are the whole agreement between you and us about the store.
- Severability: if a court finds any part of these terms invalid, the rest remains in force.
- No waiver: if we delay or choose not to enforce a right, we can still enforce it later.
- Third-party rights: no one other than you and us may enforce these terms.
- Relationship: nothing in these terms creates a partnership, agency or employment relationship.
- Headings: headings are for convenience only and do not affect meaning.
- Time limit for claims: to the extent the law allows, any claim must be raised with us within one year after the order it relates to.
29. Governing law and disputes
These terms are governed by the laws of the Republic of Ghana. Please contact support first so we can try to resolve any issue informally. If unresolved, disputes will be handled by the competent courts of Ghana, without prejudice to mandatory consumer rights in your country of residence.
30. Changes to these terms
We may update these terms from time to time. The version published at the time you place an order applies to that order. Material changes will be highlighted on this page.
31. Contact
Questions about these terms can be sent through our Contact page or the support section of your account.